
Billing Support
-
I have a question about my media invoice, who do I contact?
Please contact your Account Representative directly. If you are not sure, please email our support team: (support email). This is the fastest way to resolve any questions.
​
-
I chose PayPal to pay for my materials, why does it say NERUS Strategies, LLC
NERUS Strategies is the authorized representative, via PayPal for your (CONTEST NAME) schedule.
-
We usually trade for our media time, I don't see that in your order form.
(CONTEST NAME) is a paid advertising program. We do not trade for any of these products.
-
I ordered merchandise, when will it arrive?
Please allow up to 7-10 business days for creation of your custom order. Shipping varies by product. You will receive "staging" emails as your order is processed through each stage. A final proof will need to be approved by you prior to shipping. For any questions regarding official merchandise, contact merchandisesupport@nerus.net
​
Please be aware of scammers. Official merchandise can only be purchased online through our website.